Periscoop AI AG Terms of Service

Last Updated: 7 November 2025

These terms of service (the "Terms") constitute a legally binding agreement between you (the "Client") and Periscoop AI AG ("Periscoop", "we", "us" or "our"), a company incorporated and existing under the laws of Switzerland under registration number CHE-309.336.258, and having its registered office at Rieterstrasse 6, 8002 Zürich, Switzerland, the company operating the Mentiora platform ("Mentiora").

Mentiora is the product and platform name used by Periscoop AI AG. All contracts and data processing are carried out by Periscoop AI AG, as the contractual party and data processor.

By accessing or using the Services (as defined below), you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

1. Definitions

"Authorized Users" are individuals employed by or contracted by the Client and are permitted to use the Services under the Client's supervision and in accordance with these Terms.

"Client Data" means all data, including text, logs, files, system performance records, user interactions, and any other materials, that are either supplied by the Client or accessed by Periscoop AI AG (via the Mentiora platform) through integrations with the Client's systems during the provision of the Services.

"Services" refers to the suite of offerings provided by Mentiora, operated by Periscoop AI AG, including but not limited to its quality observability and optimization platform for AI products like agents and chatbots.

2. Scope of Services

Mentiora offers a comprehensive suite of observability and optimization services tailored for organizations utilizing LLM technologies within their customer-facing or internal AI systems. The Services are designed to help Clients monitor, analyse, and enhance the quality of their solutions, including but not limited to LLM-powered chatbots, agents, and associated workflows.

Clients leveraging Mentiora gain the ability to detect, classify, and triage performance regressions or suboptimal outputs produced by LLMs. This includes real-time observation of conversations or inference chains, clustering of failure types, and root cause analysis based on contextual and behavioural signals.

3. Access & Use

To utilize the Services offered by Mentiora, Clients are required to provide accurate, secure, and lawful access credentials that enable integration with their systems. These credentials may include API keys, service account tokens, identity, and access management permissions.

Clients are responsible for ensuring that all Authorized Users comply with these Terms and all applicable laws and regulations when using the Services.

4. Data Ownership & Processing

Periscoop acknowledges that all rights, title, and interest in and to Client Data remain solely with the Client. Under no circumstances does Periscoop claim ownership or derivative rights over such data. The Client is the data controller, and Periscoop acts strictly as a data processor.

5. Intellectual Property

Periscoop AI AG retains full and exclusive ownership of all intellectual property rights related to the Mentiora platform (including its underlying technology) and its services.

6. Fees & Payment

Access to the Services is subject to payment of the applicable fees as described in a mutually executed order form, proposal, service agreement, or commercial schedule.

7. Term & Termination

These Terms shall become effective on the date the Client first accesses or uses the Services and shall continue in full force and effect until terminated by either party.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Periscoop's total aggregate liability arising out of or related to these Terms, the Services, or any related transactions shall not exceed the total amount paid by the Client to Periscoop in the twelve (12) months immediately preceding the claim.

9. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the substantive laws of Switzerland, excluding its conflict of law rules. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the ordinary courts of the Canton of Zurich, Switzerland.

10. Contact Information

For any questions, requests, or concerns related to these Terms or the Services, Clients may contact Periscoop at:

Thank you for choosing Mentiora, operated by Periscoop AI AG.